Process Improvement is integral to the growth and sustenance of any business.

    What we do

    • Define
      Process Definition
    • Measure
      Process Benchmarking
    • Analyze
      Process Evaluation
    • Improve
      Process Improvement
    • Control
      Process Control

    Define the problem, improvement activity, opportunity for improvement, the project goals, and customer requirements.

    - Define Customers and Requirements (CTQs)
    - Develop Problem Statement, Goals and Benefits
    - Identify Champion, Process Owner and Team
    - Define Resources
    - Evaluate Key Organizational Support
    - Develop Project Plan and Milestones
    - Develop High Level Process Map

    Measure the process to determine current performance; quantify the problem.

    - Define Defect, Opportunity, Unit and Metrics
    - Detailed Process Map of Appropriate Areas
    - Develop Data Collection Plan
    - Validate the Measurement System
    - Collect the Data
    - Begin Developing Y=f(x) Relationship
    - Determine Process Capability and Sigma Baseline

    Analyze and determine the root cause(s) of the defects

    - Define Performance Objectives
    - Identify Value/Non-Value Added Process Steps
    - Identify Sources of Variation
    - Determine Root Cause(s)
    - Determine Vital Few x’s, Y=f(x) Relationship

    Improve the process by eliminating defects

    - Perform Design of Experiments
    - Develop Potential Solutions
    - Define Operating Tolerances of Potential System
    - Assess Failure Modes of Potential Solutions
    - Validate Potential Improvement by Pilot Studies
    - Correct/Re-Evaluate Potential Solution

    Control future process performance

    - Define and Validate Monitoring and Control System
    - Develop Standards and Procedures
    - Implement Statistical Process Control
    - Determine Process Capability
    - Develop Transfer Plan, Handoff to Process Owner
    - Verify Benefits, Cost Savings/Avoidance, Profit Growth
    - Close Project, Finalize Documentation
    - Communicate to Business, Celebrate

    Specialized service tailored to your organization

    Business Process Mapping (BPM)
    Visualize what your business does by taking into account roles, responsibilities and standards. Our BPM technique will help you visualize, understand, analyze, and improve upon your current method of working and set you on the path to attaining excellence, certification and compliance
    Business Process Outsourcing (BPO)
    From discovery to on-boarding having a set of documented processes for operations and new employees to follow can shorten training time, put less strain on other staff members, and help to ensure consistency, quality and continuity of operations and output.
    Recruitment Process Outsourcing (RPO)
    With our flexible recruitment process outsourcing model you can transfer all or part of its recruitment processes to our HR service team let us us help support you with the right people process and technology to boost your credibility, efficiency, and transparency at a fraction of the price.