Business Process Management (BPM)
Process Improvement is integral to the growth and sustenance of any business.
What we do
Define the problem, improvement activity, opportunity for improvement, the project goals, and customer requirements.
- Define Customers and Requirements (CTQs) - Develop Problem Statement, Goals and Benefits - Identify Champion, Process Owner and Team - Define Resources - Evaluate Key Organizational Support - Develop Project Plan and Milestones - Develop High Level Process Map
Measure the process to determine current performance; quantify the problem.
- Define Defect, Opportunity, Unit and Metrics - Detailed Process Map of Appropriate Areas - Develop Data Collection Plan - Validate the Measurement System - Collect the Data - Begin Developing Y=f(x) Relationship - Determine Process Capability and Sigma Baseline
Analyze and determine the root cause(s) of the defects
- Define Performance Objectives - Identify Value/Non-Value Added Process Steps - Identify Sources of Variation - Determine Root Cause(s) - Determine Vital Few x’s, Y=f(x) Relationship
Improve the process by eliminating defects
- Perform Design of Experiments - Develop Potential Solutions - Define Operating Tolerances of Potential System - Assess Failure Modes of Potential Solutions - Validate Potential Improvement by Pilot Studies - Correct/Re-Evaluate Potential Solution
Control future process performance
- Define and Validate Monitoring and Control System - Develop Standards and Procedures - Implement Statistical Process Control - Determine Process Capability - Develop Transfer Plan, Handoff to Process Owner - Verify Benefits, Cost Savings/Avoidance, Profit Growth - Close Project, Finalize Documentation - Communicate to Business, Celebrate